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Membership Agreement

MEMBERSHIP AGREEMENT

Please read these "site terms of use" carefully before using our site.

It is assumed that our customers who use and shop on this shopping site have accepted the following terms:

The web pages on our site and all related pages ('site') belong to and are operated by SOUQ AL ATRAK ELEKTRONİK HİZMETLER TİCARET ANONİM ŞİRKETİ (the 'Company') at www.souqalatrak.com. By using and continuing to use the service on the site, you ('User') are subject to the following conditions while using all the services offered on the site; You agree that you have the right, authority and legal capacity to sign a contract in accordance with the laws to which you are bound and that you are over the age of 18, that you have read and understood this contract and that you are bound by the terms written in the contract.

As this contract is indefinite, it imposes rights and obligations on the parties regarding the site that is the subject of the contract, and when the parties accept/approve this contract online or in writing, they declare and undertake that they will fulfill the aforementioned rights and obligations completely, accurately, on time, within the terms requested in this contract. .

1. RESPONSIBILITIES

The company always reserves the right to make changes on the prices and offered products and services.

The company accepts and undertakes that the member will benefit from the contracted services, except for technical failures.

The user agrees in advance that he will not reverse engineer the use of the site or take any other action to find or obtain the source code of them, otherwise he will be responsible for the damages that may arise before the third parties, and that legal and penal action will be taken against him.

The user accepts that he/she will be solely responsible for the damages he/she may suffer due to incomplete and incorrect information he/she has given while becoming a member of the site, and in case of giving wrong information and in case of breach of this contract by the Member, the company may terminate his/her membership unilaterally without any notice or warning.

The name and Internet Protocol (IP) address of the internet service provider used by the company to improve and develop the website and/or to access the website within the framework of legal regulations, the date and time of accessing the site, the pages accessed while on the site, and the internet access of the website that provides direct connection to the site. Some information such as address may be collected. The user agrees to the collection of this information.

The user shall not produce content that is contrary to morality and morality, unlawful, injures the rights of third parties, misleading, offensive, obscene, pornographic, injures personal rights, violates copyrights, encourages illegal activities, in his activities, in any part of the site or in his communications. agrees not to share. Otherwise, he is fully responsible for the damage and in this case, the 'Site' officials may suspend or terminate such accounts, and reserve the right to initiate legal proceedings. For this reason, if there are requests for information about activity or user accounts from judicial authorities, it reserves the right to share this information with the competent authorities.

The relations of the members of the site with each other or with third parties are under their own responsibility.

2. INTELLECTUAL PROPERTY RIGHTS

2.1. All proprietary or unregistered intellectual property rights such as title, business name, trademark, patent, logo, design, information and method in this Site belong to the site operator and owner company or the specified person and are under the protection of national and international law. Visiting this Site or using the services on this Site does not grant any right to such intellectual property rights.

2.2. The information on the site cannot be reproduced, published, copied, presented and/or transferred in any way. The whole or part of the Site cannot be used on another website without permission. In the event of such a violation, the user will be responsible for meeting the amount of compensation requested from the company due to the damages incurred by third parties and all other obligations, including but not limited to court costs and attorney's fees.

3. CONFIDENTIAL INFORMATION

3.1. The company will not disclose personal information transmitted by users through the site to third parties. This personal information; It contains all kinds of other information to identify the User such as person name-surname, address, telephone number, mobile phone, e-mail address, and will be referred to as "Confidential Information" for short.

3.2. User, promotion, advertisement, campaign, promotion, announcement etc. He/she accepts and declares that he/she consents to sharing the communication, portfolio status and demographic information of the company that owns the Site with its subsidiaries or group companies, and to receive electronic messages in this context for itself or its subsidiaries, limited to its use within the scope of marketing activities. This personal information can be used to determine the customer profile within the company, to offer promotions and campaigns suitable for the customer profile, and to carry out statistical studies.

3.3. The user has the right to cancel the consent given by this contract without explaining any reason. The company processes the cancellation immediately and refrains from receiving electronic messages within 3 (three) working days.

3.4. Confidential Information can only be disclosed to official authorities if this information is duly requested by official authorities and when disclosure to official authorities is obligatory in accordance with the provisions of the applicable mandatory legislation.

4. NO WARRANTY:

THIS AGREEMENT ARTICLE SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE SERVICES PROVIDED BY THE COMPANY ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. MAKES NO WARRANTY OF ANY KIND, STATUTORY OR OTHERWISE.

5. REGISTRATION AND SECURITY

The user must provide accurate, complete and up-to-date registration information. Otherwise, this Agreement will be deemed to have been violated and the account may be closed without informing the User.

The user is responsible for the password and account security on the site and third-party sites. Otherwise, the Company cannot be held responsible for data loss and security breaches or damage to hardware and devices.

6. FORCE MAJEURE

not under the control of the parties; Natural disasters, fire, explosions, civil wars, wars, uprisings, public movements, declaration of mobilization, strikes, lockouts and epidemics, infrastructure and internet failures, power outages (collectively referred to as "Force Majeure" below) arising from the contract. If the obligations become unfulfillable by the parties, the parties are not responsible for this.In this period, the rights and obligations of the Parties arising from this Agreement are suspended.

7. COMPLETENESS AND APPLICABILITY OF THE AGREEMENT

If one of the terms of this contract becomes partially or completely invalid, the rest of the contract will continue to be valid.

8. CHANGES TO THE CONTRACT

The company can change the services offered on the site and the terms of this contract, partially or completely, at any time. Changes will be effective from the date of publication on the site. It is the User's responsibility to follow the changes. The user is deemed to have accepted these changes by continuing to benefit from the services offered.

9. NOTICE

All notifications to be sent to the parties related to this Agreement will be made through the known e-mail address of the Company and the e-mail address specified by the user in the membership form. The user agrees that the address he/she specified while signing up is a valid notification address, that he/she will notify the other party in writing within 5 days in case of changes, otherwise the notifications to this address will be deemed valid.

10. EVIDENCE AGREEMENT

In all kinds of disputes that may arise between the parties for the transactions related to this contract, the books, records and documents of the Parties, computer records and fax records will be accepted as evidence in accordance with the Law of Civil Procedure No. 6100, and the user agrees that he will not object to these records.

11. RESOLUTION OF DISPUTES

Ankara (Central) Courthouse Courts and Enforcement Offices are authorized to resolve any disputes arising from the implementation or interpretation of this Agreement.

 

''Member and Visitor'' P.P.D.I. lighting text about

Privacy Notice for Customers

SOUQ AL ATRAK ELEKTRONİK HİZMETLER TİCARET A.Ş. (“SOUQ AL ATRAK”), we take utmost care to process and protect the personal data of our customers, in accordance with the Personal Data Protection Law No. 6698 (“the PDPL”), its secondary legislation and decisions of the Personal Data Protection Board. We have prepared this privacy notice (“Notice”) to inform you about how we process your personal data as a data controller through the website www.souqalatrak.com (“website”) managed by SOUQ AL ATRAK.

Please review our Personal Data Protection Policy for further information about the measures we take to protect your personal data and the rules we comply with when processing your personal data.

Your Personal Data Processed by SOUQ AL ATRAK

Your personal data we process within the scope of the services we provide to you, are as follows:

Identity Information

Full name

Account Information

Customer ID

Contact Information

The phone number that you registered to your SOUQ AL ATRAK account, e-mail address, address

Profile Picture

The profile picture that you upload to your SOUQ AL ATRAK account

Payment Information

Information about your payment methods and payment details

Transactional Data

Information about your orders, shopping/order history, number of orders, Website usage information, your preferences, likes, interests and usage habits, advertisement ID, invoice details, requests/complaints, comments, ratings, and reviews

Visual and Audio Recordings

Audio recordings of your correspondence about the services we provide and the orders you place on the Website

Location

Your location data automatically processed by the Website should you allow it through your browser settings, or added manually by you

Transaction Security Information

Information about your device including its model, operating system and version, IP address, user transaction records, your log-in method to the Website (via Google/Facebook/Apple ID)

Purposes, Legal Grounds, and Methods for Processing Your Personal Data

We process your personal data, which we obtain through wholly automatic and partly automatic methods, via the Website, through the phone via the call center, and through e-mail if you contact us via e-mail, based on the legal grounds specified in Article 5 of the PDPL. The purposes of processing your personal data and the legal grounds on which we rely for such processing are as below:

Your Personal Data

Purposes of the Processing

Legal Grounds for Processing

Identity information, account information, contact information, payment information, transactional data, visual and audio recordings, transaction security information

To examine, evaluate and conclude your legal requests and applications; to resolve possible legal disputes and to provide the authorized persons, institutions, and organizations with the relevant personal data to resolve legal disputes.

Processing of your personal data is governed under the law (Article 5/2-a of the PDPL)

Identity information, contact information, payment information, transactional data

To conduct contract and sales processes in relation to the orders you place on the Website,To carry out financial and accounting operations related to payments, to issue invoices.

Identity information, account information, contact information, payment information, transactional data, transaction security information

To carry out our business operations in accordance with the legislation and to store the data that is required to be retained within the scope of our legal obligations.

Identity information, account information, contact information, profile picture, transaction security information

To verify your information, to create your account and to provide access to your account for the provision of our services.

Processing of your personal data is necessary for the constitution and performance of a contract to provide you with our services (Article 5/2-c of the PDPL)

Identity information, payment information, transactional data, location

To create your orders and manage the payment processes, to confirm the order, to receive a payment for delivery of the products you ordered to your address, to deliver your product.

Location

Providing you with product options suitable for your location.

Identity information, contact information, transactional data

It is shared with SOUQ AL ATRAK business partners in order to contact you regarding your membership, orders and use of the Website.

Identity information, payment information, transactional data

To carry out financial and accounting operations related to payments, to issue invoices.

Processing of your personal data is necessary for fulfilling our legal obligations (Article 5/2-ç of the PDPL)

Identity information, account information, profile picture, payment information, transactional data, transaction security information

To carry out our business operations in accordance with the legislation and to store the data that is required to be retained within the scope of our legal obligations.

Identity information, account information, transactional data, visual and audio recordings

To receive and conclude your requests/complaints about your order.

Processing of your personal data is necessary for the establishment, exercise or protection of your rights and ours (Article 5/2-e of the PDPL)

Visual and audio recordings

To record your requests and complaints about the services we provide and the orders you place on the Website, to ensure customer satisfaction and improve our service quality.

Processing of your personal data is necessary for our legitimate interests (Article 5/2-f of the PDPL)

Identity information, contact information, transactional data

To manage customer relations and offer rewards to ensure customer satisfaction.

To contact you through surveys and similar like/request/complaint detection methods within the scope of customer satisfaction measures.

Identity information, contact information, transactional data

To examine, evaluate, and conclude your written or verbal requests, complaints, and feedbacks for the improvement of our products/services.

Identity information, contact information, transactional data

To organize raffles and competitions, to carry out the necessary transactions for your participance at these events, to deliver the prizes, gifts, etc. to you.

Account information, contact information, payment information, transactional data, location, transaction security information

To perform analysis for the improvement of our products and services.

To review and audit business operations, to conduct reporting activities regarding our products and services.

Identity information, account information, contact information, transactional data, visual and audio recordings, transaction security information, location

To detect and prevent fraud and abuse of our campaigns, discounts, and the services.

Contact information, transactional data, location

To offer the most suitable range of products and campaigns applicable to your location, your preferences, likes, interests and usage habits.

Your consent to processing of your personal data (Article 5/1 of the PDPL)

Transfer of Your Personal Data to Third Parties

Your personal data are transferred to third parties in the following cases, being limited, associated and restrained withthe purposes of the processing, in accordance with Articles 8 and 9 of the PDPL:

Your Personal Data Subject to Transfer

Purpose of the Transfer

Recipients

Legal Grounds for the Transfer

Identity information, contact information, payment information, transactional data, location

To carry out the correspondence between the warehouses, couriers, restaurants, and customers, to carry out the processes regarding orders, to inform the couriers about the delivery addresses.

It is shared with SOUQ AL ATRAK business partners in order to contact you regarding your membership, orders and use of the Website.

Processing of your personal data is necessary for the constitution and performance of a contract to provide you with our services(Article 5/2-c of the PDPL)

Identity information, account information, contact information, profile picture, payment information, transactional data, transaction security information, location

To get support from our suppliers, including those providing infrastructure and information services, for the provision of our products and services, to carry out financial and accounting operations, and to manage business relations with our business partners and suppliers.

Domestic and Foreign Business Partners & Suppliers

Processing of your personal data is necessary for the and performance of a contract to provide you with our services(Article 5/2-c of the PDPL)
Processing of your personal data is necessary for our legitimate interests (Article 5/2-f of the PDPL)

Identity information, account information, contact information, payment information, transactional data, transaction security information and other personal data that may be requested by authorized persons, institutions and organizations

To fulfill our legal obligations, to inform authorized persons, institutions, or organizations within the scope of our legal obligations, to carry out legal processes, and to conduct our business operations in accordance with the legislation.

Authorized Persons, Institutions or Organizations

Processing of your personal data is governed under the law (Article 5/2-a of the PDPL)
Processing of your personal data is necessary for fulfilling our legal obligations (Article 5/2-ç of the PDPL)

Your Rights Regarding Your Personal Data

Article 11 of the PDPL regulates the rights of the data subjects (real persons whose personal data are processed). You may exercise the rights pursuant to Article 11 of the Law which are as follows:

1.      To be informed whether your personal data is processed or not,

2.     If your personal data has been processed, to request information regarding the same,

3.     To be informed on the purpose of processing your personal data and whether it is used in accordance with its purpose,

4.     To be informed on the third parties to whom your personal data is transferred in the country or abroad,

5.     To request the correction of your personal data if it is incomplete or incorrectly processed,

6.     To request the deletion or destruction of your personal data within the scope of the conditions stipulated in Article 7 of the Law

7.     If your personal data is deleted or destroyed within the scope of Article 7 of the Law and your personal data is incomplete or incorrectly processed, to request the notification of the third parties to whom the personal data has been transferred to,

8.     To object to the emergence of a result against you due to the analysis of your personal data exclusively by automated systems,

9.     To request compensation of the damage in case you suffer damage due to unlawful processing of your personal data

How to Use Your Rights Regarding Your Personal Data

You may use the following methods to exercise your rights specified in the Article 11 of the PDPL and submit your requests to SOUQ AL ATRAK:

§  You can submit your requests to kvk@souqalatrak.com using your e-mail address registered in our system,

§  You can submit your request via your registered e-mail (KEP) address to  souqalatrak@hs01.kep.tr  via secure e-signature or mobile signature,

§  You can submit your requests in writing, including the documents proving your identity, to Çankaya Mah. Ebuziya Tevfik Sokak, No:18/1 P.K.06690 Çankaya, ANKARA, TÜRKİYE

In accordance with Article 13 of the PDPL, SOUQ AL ATRAK will finalize your requests within 30 (thirty) days at the latest, depending on the nature of the request. If the transaction requires cost, the tariff determined by the Personal Data Protection Board will be applied. If your request is rejected, the reason(s) for the rejection will be communicated to you within 30 (thirty) days at the latest.

About This Notice

This Notice may be updated to comply with changing conditions and relevant legislation. Updates to be made to this Notice will be notified to you on the Website.

Last Updated: Agu 2022

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